Shipping Policy (Effective Date: December 31, 2024)

1. Introduction

Thank you for choosing Neohato.com for your cycling accessory needs. We are committed to providing a seamless shipping experience. Our Shipping Policy explains how we process, ship, and deliver your orders. Please read this policy carefully before placing your order to understand the shipping terms and conditions.

2. Shipping Methods

We offer several shipping options to suit your needs. When placing an order, you will have the opportunity to select the shipping method based on your location and preferences.

  • Standard Shipping: This is our most affordable shipping option, and delivery typically takes 5-7 business days within the United States.
  • Expedited Shipping: For faster delivery, we offer expedited shipping, with an estimated delivery time of 2-3 business days.
  • International Shipping: We ship internationally to most countries. Delivery times for international orders range from 10-21 business days, depending on the destination and customs processing times.

3. Shipping Costs

Shipping costs are calculated based on the total weight of your order and your shipping destination. During checkout, you will see the available shipping methods and the associated costs. The final shipping fee will be added to your order total before payment.

Free Shipping: We offer free standard shipping on orders over a certain amount (e.g., $50). The qualifying amount may vary based on promotions and seasonal offers. Free shipping applies to domestic orders only.

4. Processing Time

Once you place an order, we will process and prepare your items for shipment within 1-2 business days. Orders are shipped on business days (Monday to Friday, excluding holidays). Orders placed over the weekend or on holidays will be processed the next business day.

Please note that while we aim to ship all orders promptly, processing time may be extended during peak shopping seasons, such as holidays or promotional events.

5. Tracking Your Order

Once your order has been shipped, we will send you a tracking number via email. You can use this tracking number to check the status of your shipment on the carrier’s website. This allows you to track your package in real time and stay updated on its estimated delivery date.

6. Shipping Restrictions

We currently ship to most locations within the United States and internationally. However, there are some areas to which we may not be able to ship due to logistical challenges or shipping restrictions.

  • P.O. Boxes: We do not ship to P.O. Box addresses for certain delivery methods. Please use a valid street address to ensure prompt delivery.
  • International Shipping: International orders may be subject to customs duties, taxes, or fees, which are the responsibility of the customer. These additional charges will be billed directly by the carrier and are outside of our control.

7. Delivery Times

While we strive to deliver orders within the stated delivery time, shipping times are estimates and may vary based on factors such as weather, customs processing, or carrier delays. Please allow extra time for delivery during peak periods or unforeseen delays.

  • Domestic Orders: Estimated delivery time ranges from 5-7 business days for standard shipping and 2-3 business days for expedited shipping.
  • International Orders: Delivery may take 10-21 business days, depending on the destination country and customs clearance.

8. Lost or Damaged Shipments

If your order is lost or damaged during transit, please contact our customer service team immediately at info@neohato.com. We will work with the carrier to resolve the issue and ensure that you receive your order in good condition or provide a replacement where necessary.

9. Shipping Address Errors

Please ensure that you provide the correct shipping address at checkout. Neohato.com is not responsible for delays or issues caused by incorrect or incomplete shipping addresses. If you realize there is an error in your shipping information, please contact us as soon as possible to correct the mistake before the order is processed.

10. Contact Information

For any questions regarding our shipping policies, including delivery times or shipping charges, please reach out to our customer support team: