1. Introduction

At Neohato.com, we strive to provide a seamless and secure shopping experience for all our customers. Our Payment Policy explains how we process payments for the products and services purchased on our website. By making a purchase, you agree to the terms outlined below. Please read this policy thoroughly before proceeding with your order.

 

2. Accepted Payment Methods

We offer various secure payment options for your convenience. These methods are designed to ensure that you have a smooth and secure transaction experience while shopping at Neohato.com.

 

Credit Cards: We accept major credit cards, including Visa, MasterCard, American Express, and Discover.

PayPal: We also accept PayPal as a secure payment method for transactions. You can use your PayPal balance or link your PayPal account to your credit or debit card.

Other Payment Methods: Depending on your location and payment preferences, we may offer additional payment methods, such as Apple Pay, Google Pay, or other regional payment systems.

3. Security and Privacy

We take the privacy and security of your payment information seriously. All payments are processed via secure gateways, and we use industry-standard encryption to protect your personal and financial details during transactions.

 

Neohato.com uses SSL (Secure Socket Layer) encryption technology to ensure that your credit card and personal details are securely transmitted. We do not store sensitive information like your full credit card numbers in our database, ensuring that your data remains safe at all times.

 

4. Billing Information

When placing an order, you will be required to provide your billing information, including your name, billing address, and contact details. Please ensure that all information provided is accurate and up-to-date. This will help us process your order smoothly and avoid delays or issues with your payment.

 

If your payment is declined, we will notify you immediately to resolve the issue. You may be asked to verify your billing information or provide an alternative payment method.

 

5. Payment Authorization

By submitting your order and entering your payment details, you authorize Neohato.com to charge the full amount to your selected payment method. If there are any issues with processing your payment, we will notify you promptly and may offer alternative payment options.

 

Please note that Neohato.com reserves the right to refuse or cancel any order for reasons including but not limited to suspected fraud, payment issues, or discrepancies in the billing information provided.

 

6. Order Confirmation and Payment Receipt

Once your payment has been successfully processed, you will receive an order confirmation email with a summary of your purchase. This will include your order number, the products purchased, and the total amount charged, including any taxes or shipping fees.

 

A payment receipt will also be sent to your email address for your records. This receipt serves as proof of your transaction.

 

7. Pricing and Currency

All prices listed on Neohato.com are in U.S. Dollars (USD) unless otherwise stated. The final price you see during checkout includes the product price, applicable taxes, and any shipping fees. If the pricing or tax structure changes during the checkout process due to promotions, discounts, or location-based taxes, these changes will be reflected in your final order total.

 

8. Sales Tax

Sales tax is applicable to orders based on your shipping address, as required by state and local tax laws. The sales tax rate will be calculated and added to your order total at checkout. If tax laws or rates change, the sales tax will be updated accordingly.

 

9. Payment Errors

If a payment error occurs while processing your order, we will notify you immediately and work to resolve the issue. If there are discrepancies with your payment, such as an incorrect charge or duplicate transaction, please contact our customer service team at info@neohato.com as soon as possible. We will investigate the issue and provide a resolution.

 

10. Cancellations and Changes

Once your order is confirmed, we begin processing it right away to ensure a fast and efficient delivery. However, if you wish to cancel or modify your order, you must contact us as soon as possible at info@neohato.com. Once the order has been shipped, it cannot be canceled, but you may follow our return policy to initiate a return.

 

11. International Orders

For customers purchasing from outside the United States, additional fees, such as customs duties or taxes, may apply. These fees are the responsibility of the customer, and Neohato.com is not liable for any additional charges incurred during the shipping process.

 

We accept international payments, but the final charge will be converted into your local currency based on the exchange rate at the time of the transaction.

 

12. Contact Information

If you have any questions regarding our payment methods or need assistance with a payment issue, please feel free to contact us:

 

Email: info@neohato.com

Phone: (912) 352-2109

Website: www.neohato.com