Sales Policy (Effective Date: December 31, 2024)

Introduction

Welcome to Neohato.com, your trusted source for high-quality cycling accessories. Our Sales Policy outlines the terms under which we sell our products to customers. By purchasing from us, you agree to these terms. Please read them carefully before placing an order.

1. Products

At Neohato.com, we offer a wide selection of cycling accessories, including helmets, water bottles, saddlebags, gloves, and other essential products designed to enhance your cycling experience. We aim to provide only the highest quality products that meet our customers’ expectations.

2. Order Process

The following steps outline the order process on Neohato.com:

  1. Product Selection: Browse our website and add the products you wish to purchase to your shopping cart.
  2. Checkout: Once you’ve completed your shopping, proceed to checkout by providing the necessary billing and shipping information.
  3. Order Confirmation: After placing your order, you will receive an order confirmation email. This email will include your order number, a summary of your purchased products, and an estimated delivery time.
  4. Payment: Payments are processed securely using a variety of payment methods, including credit cards and PayPal. You must provide accurate payment details for your order to be processed.
  5. Shipping: After payment confirmation, your order will be shipped according to the chosen shipping method. Estimated delivery times will be provided in the order confirmation email.

3. Pricing and Payment

  • Pricing: All prices listed on Neohato.com are in USD and include taxes (where applicable). Prices may be updated without prior notice, and we reserve the right to adjust pricing based on inventory or promotions.
  • Accepted Payment Methods: We accept payments through major credit cards (Visa, MasterCard, American Express), PayPal, and other secure payment gateways.
  • Payment Confirmation: Once your payment is confirmed, we will process your order. If there are any issues with the payment or availability of the products, we will notify you immediately.

4. Shipping and Delivery

We offer a variety of shipping options to cater to your needs. Shipping costs are calculated based on the weight of your order and the delivery destination. Estimated delivery times are provided during checkout.

  • Domestic Shipping: For orders within the United States, delivery typically takes 5-7 business days.
  • International Shipping: International shipping may take 10-21 business days, depending on the country.

Important Note: Delivery times are estimates, and actual delivery may vary depending on your location and other external factors, including customs processing.

5. Returns and Refunds

We are committed to customer satisfaction. If you are not fully satisfied with your purchase, you can return the product within 30 days from the delivery date. Returns must be in their original condition and packaging.

  • Return Process: Please contact our customer service team at info@neohato.com to initiate a return. Once we approve the return, you will receive an RMA (Return Merchandise Authorization) number and instructions on how to return your items.
  • Refunds: Once your return is processed and the product inspected, we will issue a refund to your original payment method. Please note that the original shipping charges are non-refundable unless we made an error with your order.

6. Cancellations

You may cancel your order at any time before it is shipped. If your order has already been shipped, please follow our return process.

7. Product Availability

While we make every effort to ensure that products listed on our website are available, sometimes items may go out of stock. In such cases, we will notify you promptly, and you will have the option to wait for restocking, select an alternative product, or request a full refund.

8. Limitation of Liability

We are not responsible for any damages or losses incurred as a result of using the products purchased from Neohato.com. Our liability is limited to the total value of the product purchased.

9. Customer Support

If you have any questions about our Sales Policy or need assistance, our customer support team is available to help.